Frequently Asked Questions (FAQs)

How do I place an order?

Browse our collection, add your chosen items to your basket, and proceed to checkout. Follow the secure checkout process to complete your purchase.

What payment methods do you accept?

We accept secure payments via:

• Visa

• Mastercard

• American Express

• Discover

• Diners Club

• Maestro

• UnionPay

• Shop Pay

All payments are processed securely using trusted payment providers.

How long will my order take to arrive?

Orders are usually processed within 1–3 working days. Delivery typically takes 7–15 working days, depending on your location.

Do you deliver across the UK?

Yes, we deliver throughout the United Kingdom. We also ship to selected international destinations.

How can I track my order?

Once your order has been dispatched, you'll receive a confirmation email containing your tracking number and a tracking link.

Can I change or cancel my order?

If your order has not yet been processed, we may be able to amend or cancel it. Please contact us as soon as possible at support@sleekandgeek.com

What is your returns policy?

We accept returns on eligible items within our return period. Products must be returned in their original condition unless they arrived damaged or faulty. Please refer to our Refund Policy for full details.

What should I do if my item arrives damaged or faulty?

Please contact us within 48 hours of receiving your order. Include your order number along with clear photographs of the damaged or faulty item so we can resolve the issue promptly.

What if I entered the wrong delivery address?

If you notice an error, contact us immediately. If your order hasn't been dispatched, we'll do our best to update the address.

Is my payment secure?

Yes. Your payment is protected using secure encryption technology. We do not store your full card details.

How can I contact customer support?

If you need assistance, please get in touch:

Email: support@sleekandgeek.com

Website: sleekandgeek.com

We aim to respond to all enquiries within 24–48 working hours.

My tracking hasn't updated. What should I do?

Tracking information may take 24–72 hours after dispatch to appear in the courier's system. If there is still no update after this period, please contact us.

Can I request a refund?

Yes. If your order meets the conditions set out in our Refund Policy, we'll review your request and process any approved refund as quickly as possible.

Will I receive an order confirmation?

Yes. As soon as your order is successfully placed, you'll receive a confirmation email. Once your order has been dispatched, you'll receive another email with your tracking information.

I have another question.

If your question isn't answered here, we're always happy to help. Simply contact our customer support team:

Email: Sleekandgeek1@gmail.com

Telephone: +44 7988515735